If you forget your password, click "Forgot password?" on the login page. Enter your email address and click "Send" to receive an email with a link (note: the email may take time to arrive and may be in your spam). The link works only for 3 hours and you can use it only once. Click the link in the email to choose a new password. After that, you can use this new password to log in to your Al-imen account.
If you just want to change your password and you haven't forgotten it, you can do so in your account. Click "Edit" to change your password.
Why am I asked to verify my account with a code or to log in again?
Security is very important to us and our customers. We are always improving our security. Our website is well protected so that your information is safe and no one else can see it. We monitor what happens with your account to see if there is anything strange and we will tell you if we find something.
How can I better protect my account?
The best way to protect your account is to have a strong password. Here are some tips:
What should I do if I see something strange on my account?
If you see that your account is being used in a strange way, contact our customer service so we can block the account and stop the strange use. Our specialists will tell you what to do next.
Log in to your account and click on "My addresses."
On this page, you can change your name and delivery address and add your mobile phone number.
When you enter your address, the system may suggest a correction, like a cross instead of a street. If the address you wrote is correct, click on "Written address" and confirm.
If you want to change your address, click on "Address." You can add a new address or change those already in your profile.
Changing the address on the main page will not change the address of orders already placed, only the address for future orders.
Change email address?
You can send your email address change request via support@al-imen.be . By clearly mentioning both the old and the new address, we will take care of changing it for you as soon as possible.
The second option is to change the email address during a new purchase, before payment on the contact details page.
You can also add your mobile phone number to get better help, as we can call you back.
Can't log in?
Check if you entered the correct information. If the error message "Login failed" appears, it may be because you do not yet have a customer account.
Remember: signing up for the newsletter does not mean you automatically have an Al-imen customer account.
Did you lose your password?
Click on "Forgot password?" and enter your email address. You will receive an email with a link to reset your password.
If you have other problems, don't hesitate to contact us, our customer service via support@al-imen.be, we will be happy to help you.
You can choose a payment method and set it as your new favorite payment method. To make this change, you must place a new order.
Once the new payment method is chosen, it will become your favorite payment method. Afterwards, Al-imen will keep the previously used payment methods in case you want to choose them again.
For more information on payment methods, you can check our Payment Methods section.
To change the address of your future deliveries, it is very easy. Go to your "Addresses" in the menu on the left of your customer account. Then change your billing or delivery address. If you do not enter a delivery address, your packages will be delivered to your billing address. You can enter a delivery address different from the billing address. Check your addresses carefully so that your packages are delivered to the desired address.
You can also have your orders delivered to your family, friends, or workplace. If you use a company's address, you do not need to write its name.
Remember: you cannot change the delivery address of an order already placed. But you can cancel it and place a new order.
When you choose or add a payment method, Al-imen keeps it to facilitate your next purchases. If you want to change or no longer keep the information of a card, you can do so.
No longer keep a card
To not keep a card on the Al-imen site, simply do not check the box "keep this card for my next orders" at the payment step. If this card is already registered, you can delete it. To stop pre-registering a payment method, follow these steps:
1- Go to the payment step of an order and click on your registered card
2- On the pre-registered card, click the cross at the top right
3- Tap on the Al-imen logo at the top left of the page
You will arrive on the Al-imen homepage and your card information will be deleted from our site.
Update preferred card information
You can also add an additional card and set it as your new favorite payment method. To make this change, you must place a new order. When selecting the payment method, you can add a credit card.
Once this new card is added, it will become your favorite payment method if you check the box "keep this card for my next orders". Afterwards, Al-imen will keep the information of the previously used card in case you want to use it again.
Remember: you cannot change the delivery address of an order already placed. But you can cancel it and place a new order.
You can send your email address change request via support@al-imen.be . by clearly mentioning both the old and the new address, we will take care of changing it for you as soon as possible.
The second option is to change the email address during a new purchase, before payment on the contact details page.
You can also add your mobile phone number to get better help, as we can call you back.
Thanks to the Al-imen newsletter, find all the latest Al-imen news. We regularly inform by email about new trends and our latest offers. Discover without delay all the new brands, product categories, and new models!
Benefits for newsletter subscribers
News and trends: Receive the latest news that matches your interests.
Promotions: discover our special offers in advance and reserve your favorite items in our catalog as soon as possible.
Discount vouchers: with your exclusive discount voucher offered for any newsletter subscription, order the latest trends at incredible prices!
Click here to subscribe to the Al-imen Newsletter.
Unsubscribe from the newsletter
You can unsubscribe at any time by clicking the link included at the bottom of the newsletter or from your user account in the “My newsletters” section.
Important: We advise you not to use the Spam function of your email inbox, as you might stop receiving messages from Al-imen (including order confirmation emails).
Unfortunately, it can always happen that malicious people send emails pretending to be a purchase from Al-imen.
These may be, for example, fake order confirmations and payment invitations. The ultimate goal is to obtain your username and password or to install harmful programs on your computer through attached files.
Do not under any circumstances open links or attachments in these emails.
We always write to you personally and will never ask you by email or phone to give us your password or other sensitive data. We ask you to never share this information by email or phone. Moreover, you can always contact our customer service for free. Only messages with the sender “xxxx@al-imen.be” come from Al-imen.
Do you feel that someone has tried to obtain personal data?
We then recommend that you change your password as soon as possible in "My personal data" for security reasons. Additionally, take the opportunity to check the access data of other important accounts (e.g., online banking service) and modify them if necessary.
We are available to answer any questions about this.
In accordance with our data protection policy, your credentials are secured on our site and Al-imen will never use them under any circumstances.
If Google suggests you change your password on our site, this is not related to a data breach from our site. This suggestion comes from a Google Chrome tool that checks if the password you used has already been involved in a data breach on a site.
When you logged into our site, Google Chrome noticed that the credentials provided may have been exposed in a known data breach attack.
Please consult the Google article on data security for more information.
If you want to delete your account, you can submit your request by writing to us at the following address: support@al-imen.be.
When you contact us, do so from the email address you used when registering with Al-imen. This is essential for us to carry out the requested deletion.
It must be kept in mind that we can only delete your account if:
If your account status does not meet the above criteria, we will not be able to proceed with its deletion. If possible, complete any ongoing procedures. Regarding refunds due and orders currently being shipped, please be patient. If your last order is less than 100 days old, your account will be deleted once the return period has expired.
How can I request access to my personal data?
If you want to see your order history, the addresses we have saved when you placed an order, or if you want to access My favorites, go to your account. In this section of our website, you can also check and correct the information we have recorded.
One of Al-imen's promises is to offer the best experience to the widest possible audience. We actively work to provide our customers with an accessible site. We are thus delighted to have developed new features to help all our customers enjoy the best of what we can offer on our site.
Our promise
The United Nations Convention on the Rights of Persons with Disabilities recognizes that access to information and communication means, including the Web, is a human right.
In this regard, we offer in our catalog product images and on the customer account section new features such as alternative text and screen reading to make the site accessible for everyone, and for all types of accessories that our customers use.
Screen reading software and alternative text functions are part of assistive technology devices for people who are visually impaired, illiterate, or have learning disabilities. Thanks to a Voice Over function, users can get an audio description of a page, specific text, product images, as well as links on the Al-imen site.
We have succeeded in making these parts of the site accessible and are working to offer the same level of accessibility soon on other parts of our site.
For now, only our site offers accessibility features. If you use the Al-imen app and want to enable accessible mode, go to our site.
How to enable screen reading on Al-imen?
Try screen reading on our site now by installing one of these applications on your browser:
If you want to see your order history, the addresses saved for your orders, view or modify the items in your favorites, go to your customer account. In this section, you will also have the option to check and modify the information we have recorded regarding your preferred brands or sizes, as well as manage your subscriptions to emails and newsletters.
To obtain a downloadable format of your customer data including your contact details, your order history, your favorite items, and an overview of the different times you have contacted us, also go to your customer account. As soon as the file is ready, we will send it to you by email. Although we try to proceed as quickly as possible, we may take up to 30 days to respond to this request.
Oui, nous expédions dans le monde entier. Les frais de livraison s'appliqueront et seront ajoutés lors du paiement. Nous proposons des réductions et des promotions toute l'année, alors restez à l'écoute pour des offres exclusives.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Es depende del creador y del producto. Todas las opciones están detalladas en la página del producto, así que busca las opciones de personalización allí.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
